Privacy Policy

This Privacy Policy explains how SL Vehicle Solutions (“we”, “us”, “our”) collects, uses, discloses, and safeguards your information when you visit our website, in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018 in the United Kingdom.

1. Information We Collect
We may collect and process the following types of personal data:

• Contact Information: Name, email address, postal address, telephone number.
• Vehicle Details: Make, model, registration details.
• Transaction Data: including credit card and / or bank account details, details about payments from you and other details of products and services you have purchased from us
• Identity Data: Driving licence and or passport, security CCTV images
• Technical Data: IP address, browser type, device information, website usage data.
• Communication Data: Records of correspondence if you contact us via email, forms, or telephone.
• Marketing Preferences: Opt-in or opt-out information for newsletters and offers.
  
  
  

2. How we collect your personal data
We gather personal data from and about you in a variety of ways, including:

Direct interactions:
You might share your name, contact details, or payment info by filling out forms or reaching out to us by post, phone, email, or other ways. For example, you give us personal details when you:

• Get in touch through our website
• Sign up for our products or services
• Chat with us on social media
• Ask for a quote
  
  
  

Automated technologies or interactions:
When you use our website, we automatically collect some technical information about the device you’re using and how you browse our site. This might include the way you navigate pages, and your browsing habits. We collect this info through cookies, server logs, and similar tools.

You can find more details in our Cookie Policy.

Third parties or public sources:
Sometimes, we get personal information including technical data and contact, identity and financial data about you from other sources, such as:

• Analytics services (like Google)
• Advertising networks
  Search information providers
• The Driver & Vehicle Licensing Agency (DVLA) or similar government bodies
• Companies that help us with payments, deliveries, or technical services (for things like your contact, financial, or transaction data)
  
  
  

Links to Other Websites
Our website may contain links to external sites not operated by us. We are not responsible for their privacy practices and recommend reviewing those policies separately.

3. How We Use Your Information
We use personal data for the following purposes:

• To provide information about our services you request.
• To fulfil the contract, we have entered into with you.
• To process your enquiries and manage customer relationships.
• To send you relevant marketing communications (with your consent).
• To improve our website, services, and user experience.
• For administrative, legal, and business purposes (including contractual agreements, record keeping and dispute resolution).

SL Vehicle Solutions uses the information collected from you to fulfil the contract we have entered, ensuring you receive the full benefits of being our customer. SL Vehicle Solutions may act on behalf of certain third-party suppliers as a data processor. 

4. Legal Basis for Processing
We collect and process your personal data based on:

• Contractual necessity: To fulfil a request or agreement with you.
• Legitimate interests: For running and improving our business.
• Consent: For optional marketing communication.
• Legal obligations: To comply with UK law.
  
  
  

5. Disclosure of Your Information
We require all third parties to uphold the security of your personal data and handle it in compliance with applicable laws. Our third-party service providers are prohibited from using your personal data for their own purposes and are only authorised to process it for specific purposes as instructed by us.

We may share your data with:

• Service providers (IT, website hosting, email marketing).
• Regulatory or legal authorities (DVLA, Police, HM Revenue & Customs, regulators, and other authorities when required by law).
• Vehicle manufacturers and specialists (Supply of parts, warranties).
• Auditors, and insurers who support us with legal, financial, insurance, and accounting services.

We do not sell your personal data to third parties.

6. International Data Transfers
If your data is processed outside the UK or EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses in accordance with GDPR principles.

7. Data Security
We implement appropriate technical and organisational measures to protect your data, including encryption, secure servers, and regular security audits.

8. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements. This will usually be a maximum of 7 years.

To establish the appropriate retention period for personal data, we evaluate factors such as the volume, nature, and sensitivity of the data, the potential risks associated with unauthorised use or disclosure, the purposes for which the data is processed, the availability of alternative methods to achieve those purposes, and the relevant legal obligations.

9. Your Rights
You have the following rights under UK data protection law:

• To access your personal data.
• To correct inaccurate or incomplete information.
• To request deletion of data (“right to be forgotten”).
• To object to processing or request restriction.
• To withdraw consent at any time (where processing is based on consent).
•  To request data portability.

10. Contact Us
For questions, concerns, or to exercise your data rights, please contact:

SL Vehicle Solutions
Email: Enquiries@slvehiclesolutions.co.uk
Address: Unit A Antura, Kingsland Business Park, Wade Road, Basingstoke RG24 8EN
Telephone: 01256 517227

11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Last updated: 01 July 2025